Grooming Policy
P'OZITIVELY STYLE 
CLIENT GROOMING POLICY

ACCEPTANCE OF AN APPOINTMENT WITH P'OZITIVELY STYLE CONSTITUTES ACCEPTANCE OF ALL POLICIES AND PROCEDURES,

P'Ozitively Style prides itself on offering kennel-free grooming for your pet. In order to keep a stress free, safe environment for your best friend, we groom by appointment only and each pet is given a specific time based on breed and weight. Because each pet is an individual and requires a different amount of time to be completely groomed, prices will vary. A price range can be given prior to your first grooming based on the services you are requesting; however, we cannot give you a solid quote until we actually see your pet.
Safety First
ALL Dogs must be on leash. Please make sure your companion has a secure collar or harness with identification.
Cancellations
You are provided a courtesy text and/or e-mail reminder for your appointment 2 days prior to your appointment. It is your responsibility to keep your e-mail and mobile phone number up to date to ensure these reminders can be delivered. If you do not know how to maintain your information, go to out web page ( www.pozgrooming.com ) and select the Pawfinity-How to page.
Please call at least 48 hours prior to your appointment to cancel or reschedule.
Our Groomers use a gentle and loving approach in handling our clients, therefore our appointments are scheduled so that each four legged client receives attentive care in a soothing and calm environment. Your spa appointment is a reservation for services and for the individualized attention we provide each pet. We can only take a limited number of appointments each day. A missed appointment is a loss of income to a small business.
No-Shows
If an appointment is missed without a 48 hour notification and no fill in client is scheduled, a $35.00 “No Show”/ “Late Cancellation” Fee will be charged and a deposit of ½ the grooming cost may be required to reschedule a future appointment.
Late Arrivals
We are only able to perform the grooming services for your pet in the time allotted for your scheduled appointment. If you arrive more than 10 minutes late to your scheduled appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients. If time allows, an additional fee may apply in order to complete a full groom. 
Late Pick-ups
At the time we receive your pet, we will be able to give you an approximate time (average 30 minutes to 2 hours) for completion. Because we are kennel free and operating on an appointment schedule, we ask that you be available to receive your pet upon completion. If you are late, an additional fee will be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive. Late Pick-up Fees are as follows: $5 for each 5 minutes after a 5 minute grace period.
Considerations
In order to keep a sanitary work environment, we ask that you walk your dog to relieve themselves prior to your appointment. A clean up fee of $5 may apply if it is a repetitive problem. 
Aggressive Behavior and Bite Policy
Should your pet display aggressive behavior towards our groomers, we will make all attempts to finish grooming your pet with a muzzle. Should your pet bite and break the skin of any of our staff, a $25 fee will be added to your bill. If your pet continues to displays aggressive behavior and our groomer is unable to complete your appointment, you may be charged a partial fee for the amount of time spent attempting to groom them. The safety of the staff is our priority.
De matting
Pets groomed on a regular basis adjust and cooperate to the routine. Pets that are not groomed every 4 to 6 weeks may become matted. Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet. Additional fees apply for de-matting a pet. When matting is severe and/or close to the skin the only humane way to remove the mats is to clip the coat off to the skin line. In some cases where the matting is not severe and only covers a small area, we can remove them by splitting, thinning and then brushing them out. There is a fee of $65 an hour to de-mat your pet. Severe matting may require longer. Matted coats are hard on our equipment and in most cases require two haircuts, the first to remove the matted coat prior to bathing and a second to even up the coat after bathing. Appropriate charges will be added for additional time for the second trim. We are not responsible for heath conditions that may be revealed by removing a matted coat such as sores, etc.
Post Grooming Care
In order to provide you with excellent customer service, please notify us of any pre-existing general physical/ emotional conditions prior to your grooming appointment. We strive to make the experience a happy one for both you and your pet. Our furry companions are as unique as we are, their skin can react differently to grooming equipment (blades and/ or shears). For short styles and shave downs it is not uncommon for redness or itchiness to occur. If you notice any problem with your pet’s style, we will make every effort to correct it if notified within 24hr of the original appointment.
Vaccinations
We do not require proof of vaccinations unless our staff is bitten by your pet. Vaccination protocol is up to the owner and their veterinarian; even some veterinarians’ question how often to vaccinate, therefore we leave it up to each individual owner. As long as you are comfortable with your pets’ level of protection, so are we.
Fleas
Wherever there is animal life in the Bay Area, there will also most likely be fleas. Let’s face it; fleas and a flea termination plan are an essential part of pet ownership. They can get them by just walking out your front door.
When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get the animal wet. We will make an effort to contact you as soon as we notice fleas.
Dogs and Cats that come to P'Ozitively Style for a grooming appointment with fleas are immediately given a flea bath at an additional fee of $15.00. Also for $7 your pet will be given a CAPSTAR – this will begin killing the fleas within 20 minutes to prevent our other grooming clients from getting fleas. We use the Capstar along with a flea bath because fleas typically hide in the ears, nose and anus during the bathing process. Although these fees may seem unusual, they are in place to prevent a flea infestation in our spa, and to cover the cost of the extra time it takes to sanitize our grooming areas when fleas are present and the extra time it takes to treat the fleas on your pet.
We can recommend topical flea medications for you to apply to your pet after their grooming session. P'Ozitively Style cannot be responsible for flea prevention or treating the environment your pet lives in. Please ask our staff about other products to protect your pet, yard and home from fleas.
By signing the grooming form, you acknowledge that you have read, understand and will comply with the aforementioned policies of Paw & Claws kennel free grooming salon.
Thank you for your understanding and cooperation!

This policy was created on February 5, 2019